What's on Your Mind

[LJay]

Northlad, if you are in customer service, you have a bitch of a job--no two ways about it. Please try to be specific about what is worst for you and folks here will be able to help more than if you just say that things are awful. That is a given in dealing with customers. It is VERY hard work.

Most such jobs have gazillions of procedures and do not have very good ways of wxplainging them. They also have lots of people who are not sure of what they are doing with those procedures so the information you are working with is orften shaky. Sound familiar?

First, do the best you can. When you need to learn how to handle something, try to limit yourself to that problem and take notes. You can't solve the whole thing at once.You might keep a little diary that notes recurring problems to work on, but you should try very hard to keep your frustration focused.

Also, close the door on work when you leave. Work hard, and I mean like it was a second job, on developing things that make you feel good. Walking? Gym? Volunteer work? Playing music? Taking care of your house? Learning to cook or garden? Collecting videos? Whatever it might be, go for it and distract yourself from work. But even more important that distraction is that you have fun.

Take good care of your physical self. That means exercising your genitalia too. Eat decently, get good sleep, find a mate or two and play hard.

Just a few hints from someone at the other end of the span. Keep in touch and know that we are pulling for you.