03-14-2015, 04:34 PM
Albie Wrote:And [MENTION=12402]Miles[/MENTION], I feel for you. I used to have a similar type of call center job, where you don't help people as much as you just try to calm them down.
Thanks. But I really shouldn't complain though - most of my job is pretty easy and repetitive, and I'm able to assist most people who call with what they need just fine. I'm happy I have a relatively simple job in a decent mostly drama-free environment that pays pretty well for an entry-level position. The few calls that are not so great just come with the territory and I'm sure it'll get easier to deal with them with more experience. I just hope I can find a happy medium between not letting emotion get in the way of me doing my job and not becoming numb to the plight of the people on the other line.