Report of Madrid

[sweetlad86]

As I have stated eleswhere, I am very sorry to hear about the lack of consideration you encountered on this trip. Don't let it deter you from travelling in future. Are you too proud to play the game (that is a rhetorical question, btw )? At the beginning of each of the dozens of EJ flights I've been on the head of the cabin crew team always announces they are there for your "comfort and safety". I would say that offering assistance on the plane falls well within that remit. However, what I'm wondering is whether (since they do not seem capable of recognising degrees of disability and to be able to offer help accordingly) you could bring yourself to go the whole way and declare yourself as a passenger in need of special assistance? I know it probably sticks in the throat to go this route when you are clearly still ambulant, but SA passengers are put on the plane in the second group (after the pay-to-push-in "speedy boarders"). Those requiring wheelchair help used to be taken directly to the plane in a special bus with a tail lift, although I haven't seen that happen recently.

I do think you should write to EasyJet about your experience. The chief executive, Andy Harrison, publishes his e-mail address in his editorial to each in-flight magazine inviting comments on ways of improving the service. I would imagine, you have plenty to say! The address is andyateasyJetdotcom, if you don't have it handy.

Well I will be contacting EasyJet in the near future..

I was made a special assistance passenger on there way to Madrid but they didn't made me one on the way back, but I did make my way to the front on the way back...

It was a great shame the people in Madrid still treat disabled in the way they do...