07-19-2013, 10:07 AM
Me and my fiancé were going to a bar on a Thursday night after seeing a great show and we were treated terribly.
The worst treatment in my entire life at any venue!
The doorman/bouncer (I hesitate to use the word "bouncer" to sped describe a boy about 20yo who was short and skinny) refused to let us in saying they were full, but then let in two pretty girls right after we walked away, I turned right back back and insisted on either being admitted or speaking with the manager. The manager said that they were "strictly first come first serve" and that they took no reservations and said for us to leave a number with the doorman and that they'd call us back within the hour when a spot opened for us.
So we listened to her, we got a bite to eat, over an hour passed with no call from them, I called the bar, no answer. So I went pack and insisted to speak to the manager again. She said that we hadn't waited for her cal.l, I said that she had promised to call us by then, she went to the doormans list and was going to show us where our number was compared to other people but "coincidentally" my phone number was missing, she again made excuses (note: I never saw him write my number down, I just saw him scribble something, he never showed it to me to make sure it was correct). She mentioned for the first timr that they had a dress code that we did not meet.
Why hadn't she said this before?
Their website and the app that directed us to them (Yelp) noted no dress code, and Yelp specifically tells you if a place has a dress code.
We wee dressed well, but only in jeans and T-Shirts. I know for a fact that my jeans weren't cheap and my shoes were worth a few hundred dollars, the reason we dressed down is because the show we had seen was one were there we're no seats and you're expected to dance and the theatre recommended comfortable casual clothing.
She then says that there was no possibility that we could go there that bight, despite the fact that they were open for a few more hours and that other people were periodically let in.
It was obvious to me that we weren't welcome there.
I told the manager that she seemed to be discriminating against us for some reason unbeknownst to me.
She swore up and down that that wasn't true.
The entire time that I spoke to her, I never raised my voice, used bad language or threatening body language.
She gave me her business card that has her zemail address and phone number and told me to Email her and she would arrange a time for us to come.
I politely Emailed her three times and have recieved no response after more than ten days!
I don't get it this has never happened to me, I have never expieriences such rude treatment in my entire life, I've lived in NYC all my life and bars always let me in unless they're clearly swamped on a Friday or Saturday night! (it was a Thursday)
Even at exclusive clubs with velvet ropes I get in, I just do some research to get my name on the list.
This was not one go those clubs, just a regular bar, albeit a popular one.
Why do you think this happenned?
It couldn't have been because of my sexuality, me and my fiancé weren't kissing or holding hands and this is NYC!
What do I do?
Should I call the manager?
If so, What do I say?
Do I contact the better business burea?
Does anyone know if there are agencies that I can contact or even sue her?
Do I leave bad reviews on Yelp or other apps, I read an article in a time that said customer service is more important than ever now because of the ability to leave bad reviews on social media and described how a restaurant in Chicago was destroyed due to such bad reviews.
What would I say in the review?
I'm confused as to why I would be treated so badly and I feel horrible and keep wondering if there's something wrong with me or that I may be unlike able in some way.
.
The worst treatment in my entire life at any venue!
The doorman/bouncer (I hesitate to use the word "bouncer" to sped describe a boy about 20yo who was short and skinny) refused to let us in saying they were full, but then let in two pretty girls right after we walked away, I turned right back back and insisted on either being admitted or speaking with the manager. The manager said that they were "strictly first come first serve" and that they took no reservations and said for us to leave a number with the doorman and that they'd call us back within the hour when a spot opened for us.
So we listened to her, we got a bite to eat, over an hour passed with no call from them, I called the bar, no answer. So I went pack and insisted to speak to the manager again. She said that we hadn't waited for her cal.l, I said that she had promised to call us by then, she went to the doormans list and was going to show us where our number was compared to other people but "coincidentally" my phone number was missing, she again made excuses (note: I never saw him write my number down, I just saw him scribble something, he never showed it to me to make sure it was correct). She mentioned for the first timr that they had a dress code that we did not meet.
Why hadn't she said this before?
Their website and the app that directed us to them (Yelp) noted no dress code, and Yelp specifically tells you if a place has a dress code.
We wee dressed well, but only in jeans and T-Shirts. I know for a fact that my jeans weren't cheap and my shoes were worth a few hundred dollars, the reason we dressed down is because the show we had seen was one were there we're no seats and you're expected to dance and the theatre recommended comfortable casual clothing.
She then says that there was no possibility that we could go there that bight, despite the fact that they were open for a few more hours and that other people were periodically let in.
It was obvious to me that we weren't welcome there.
I told the manager that she seemed to be discriminating against us for some reason unbeknownst to me.
She swore up and down that that wasn't true.
The entire time that I spoke to her, I never raised my voice, used bad language or threatening body language.
She gave me her business card that has her zemail address and phone number and told me to Email her and she would arrange a time for us to come.
I politely Emailed her three times and have recieved no response after more than ten days!
I don't get it this has never happened to me, I have never expieriences such rude treatment in my entire life, I've lived in NYC all my life and bars always let me in unless they're clearly swamped on a Friday or Saturday night! (it was a Thursday)
Even at exclusive clubs with velvet ropes I get in, I just do some research to get my name on the list.
This was not one go those clubs, just a regular bar, albeit a popular one.
Why do you think this happenned?
It couldn't have been because of my sexuality, me and my fiancé weren't kissing or holding hands and this is NYC!
What do I do?
Should I call the manager?
If so, What do I say?
Do I contact the better business burea?
Does anyone know if there are agencies that I can contact or even sue her?
Do I leave bad reviews on Yelp or other apps, I read an article in a time that said customer service is more important than ever now because of the ability to leave bad reviews on social media and described how a restaurant in Chicago was destroyed due to such bad reviews.
What would I say in the review?
I'm confused as to why I would be treated so badly and I feel horrible and keep wondering if there's something wrong with me or that I may be unlike able in some way.
.
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Scorpio
